Your Ezytagz & Charmz, delivered to your door
We know you're excited to receive your unique handcrafted tags and charms from Ezytagz & Charmz. Here’s everything you need to know about how we get your special order from our Evesham workshop to your beloved pet, efficiently and safely.
Crafting and shipping timelines
At Ezytagz & Charmz, every personalised item is made with care. For your bespoke tags and charms, please allow 5-7 days for delivery. For our pre-made items, depending on the postal service selected at checkout, your order could be with you in as little as 48 hours. We always aim for efficiency without compromising on quality.
Our delivery area & costs
Currently, Ezytagz & Charmz proudly delivers within the UK only. Our delivery costs are calculated at checkout based on your order. For bulk orders, we strive to ship all items together in one parcel to reduce overall costs for you, often offering a discount on shipping.
Tracking your treasured order
For larger orders, tracking options can be purchased at checkout, allowing you to follow your Ezytagz & Charmz journey. If your delivery is taking longer than expected or you encounter any problems, please don't hesitate to contact us at sales@ezytagz.co.uk.
We're here to help ensure your items arrive safely.
Returns
To start a return, please contact us at sales@ezytagz.co.uk.
Once we have inspected your return and it is approved, we will provide instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the situation and resolve it for you.
Exceptions / Non-Returnable Items
Due to their personalized nature, Ezytagz tags cannot be returned. However, we offer a 100% satisfaction guarantee. If you are unhappy with your product, please reach out to us at sales@ezytagz.co.uk, and we will endeavour to make things right.
Return shipping
You will be responsible for any return shipping costs.